Speaking as a veteran news site moderator: It is that hard. Technology cannot cope with the many ways comments can go off track; humans are needed. A site like the Sun-Times can easily attract more than 10,000 comments per day.<\/em><\/p>\nThe problem is not differing viewpoints. If anything, the Sun-Times would welcome those because they would give people who disagree with its editorial board's opinions a reason to visit anyway. The problems are personal attacks, deliberate trolling to stir up arguments, hate speech, etc. Finding those in a sea of comments before conversations go astray is draining and inevitably unsuccessful unless a site dedicates many resources to it.<\/em><\/p>\nIt is difficult to persuade editors that spending money on policing comments is more important than spending it on reporting; that's ever more true as revenue shrinks. I'm a strong believer in the benefits of allowing comments, but I understand why some sites would bar them. It may be better to have none at all than to have them without adequate moderation.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"Robservations on the media beat: First WBBM 96.3-FM fired Michelle \u201cShowbiz Shelly\u201d Menaker after 13 years as morning co-host at the Entercom Top 40 station. Now B96 is threatening to sue her new employer if she keeps calling her daily pop-culture quiz the \u201cShowbiz Shelly Smackdown.\u201d A cease-and-desist order prompted iHeartMedia Top 40 WKSC 103.5-FM... Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/posts\/17798"}],"collection":[{"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/comments?post=17798"}],"version-history":[{"count":6,"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/posts\/17798\/revisions"}],"predecessor-version":[{"id":17810,"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/posts\/17798\/revisions\/17810"}],"wp:attachment":[{"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/media?parent=17798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/categories?post=17798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/robertfeder.dailyherald.com\/wp-json\/wp\/v2\/tags?post=17798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}